Our Role:

As the lead agency responsible for bringing ComplaintPortal to life, here’s what we delivered:

• Requirement Gathering & System Design
  Conducted stakeholder interviews to understand core use cases—complaint submission, tracking, user authentication, and reporting. Designed a modular system that scales across departments and user roles.

• Laravel-Based Development
  Built the backend using Laravel’s MVC architecture, leveraging built-in features like authentication scaffolding, middleware for role-based access, and Eloquent ORM to structure complaint data models.

• Secure Login & User Management
  Implemented a secure login workflow (email/password). 

• Dashboard & Complaint Workflow
  Developed a dynamic user dashboard where users can:

  • Submit new complaints.

  • View complaint status.

  • Filter and search.

• Responsive UI & User Experience
  Ensured the portal interface is fully responsive and intuitive—accessible across desktop and mobile devices, styled with clean UI components for ease of use.

• Performance Optimization & Security
  Applied caching strategies (Redis) to improve response times. Enforced CSRF protection, input validation, and encryption of sensitive data.

• Deployment & Ongoing Support
  Provided DevOps support—deployed on a secure, scalable server stack. Offered monitoring and performance tuning post-launch, plus feature updates and maintenance.